How we work with you

At Framing & Art Centre we look at custom framing as a fun and enjoyable collaboration between our framing experts and our customers. When you walk in the doors you will find a bright, clean and pleasant environment where you can sit and relax while we consult with you.

Before we look at framing we always like to get to know a bit more about our customers, so we’ll ask you a few questions about the art and your décor. For instance, we will ask you where the art will hang, wall colours there, and furniture style. All of this gives us a good idea of your taste and preferences so we can make sure your art looks its best and fits comfortably in your home.

Then we will recommend mats, frames and other elements to start building a design, explaining our recommendations, answering your questions and asking your opinion. This conversation helps us develop a design fitting you and your art.

Once you give us the go-ahead our framing experts will start work on your framing. During this time we will keep your artwork safe and secure in our store with a system to track it at every step. When your order is ready we will give you a call, a text message, or an email letting you know your finished framing is ready to pick up and enjoy.

Our service continues after your framing is done. When you come to pick it up we will give you any information you need about display conditions and care, wall hooks for hanging and we will even give you a hand getting it out the door and to your car.

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